Returns and Refunds Policy
Thank you for choosing Collector Filters & Purification Devices Trading LLC. If you are not entirely satisfied with your purchase, we’re here to help.
If you received a damaged product, please notify us within 48 hours for assistance. For any delay on the notification, we will not be responsible.
The decision on refund will vary on case to case basis and there will be certain criteria’s for that:
- If the product is not available, then a full refund will be made to the customer.
- The product refund is applicable in the case product is malfunctioning and not repairable.
- Sale, Promotion or Discounted Item(s) cannot be refunded. Unless the above happens.
- The product will be refunded at the same price as it was sold to you.
- Collector Filters & Purification Devices Trading LLC will affect the refund on receiving the unit back.
- Refund is allowed only once duly approved by Collector Filters & Purification Devices Trading LLC.
- The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED 49.- cancellation fee. This is a common carrier fee for package interception.
If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping.
- Collector Filters & Purification Devices Trading LLC is the sole reference for any claim of exchange, refund or repair.
- Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Invoice or Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.
Exchange or Refund
- Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).
- Items may only be exchanged or refunded if they are returned within 3 days from purchase or delivery date.
- Under sink systems, Bottles, Shower Filter and GIGI are not subject to any exchange or refund, unless they are found defective and returned within 3 days from the purchase or delivery date. For the avoidance of doubt, Collector Filters & Purification Devices Trading LLC shall, at its sole discretion, have the final say on whether the items are truly found defective.
- Home delivery items may only be refunded if the event of non-delivery.
- Installed items are not subject to any exchange or refund.
In case of order cancellation, your refund will proceed within 3-5 business days from submission of your cancellation. We will update you via email once your refund has been initiated.
The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.
If the company does not get a response from the customer within a week, order gets cancelled automatically.
If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.
Return or exchange of the product
If products are damaged in transit then the exchange proceeds within 1-3 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.
- Items found defective after 7 days from purchase or delivery date will be subject to the warranty, if applicable.
- Items to be repaired are at the sole discretion of Collector Filters & Purification Devices Trading LLC. For the avoidance of doubt, Collector Filters & Purification Devices Trading LLC may reasonably decide not the repair the items.
- Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded.
- Free gift(s) or Promotion give away item(s) are not subject to any repairs and are not under warranty.
When a product at the time of picking is out of stock, Collector Filters & Purification Devices Trading LLC will choose an alternative. If the price of the new product is higher, you will not be charged extra & if it’s less, you’ll pay the smaller amount.
Shipping, Delivery or Installation
Shipping, Delivery or Installation charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping, Delivery or Installation and for the risk of loss of or damage to the product during shipping, both to and from Collector Filters & Purification Devices Trading LLC.
STANDARD SHIPPING CHARGE IS AED 49.- for UAE.
The standard delivery time is 1 to 3 business days but there may be delays due to invalid addresses.
- The standard Processing time is 1 to 2 business days.
Holiday shipping information
Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, and National Day), shipments may experience additional processing days. (Delivery span will be processing period 1 to 2 days + Public holiday period)
We accept payment through Credit Card, Debit Card, and Paymennt.com.
Kindly contact Waterclub after sales service team if you need any service. Thank you.
If you have any questions about our Returns and Refunds Policy, please contact us: